1. Scope

This Policy applies to paid subscriptions and other Liebe digital features. It forms part of the Terms of Use. If mandatory applicable law gives you broader rights, those rules apply.

2. Cancelling a subscription

You may stop using paid features and disable automatic renewal if it is enabled. Cancellation prevents new charges but does not itself reverse a payment already processed. Access to paid features may continue until the end of the billing period unless a refund is issued or the law requires otherwise.

Removing the bot, leaving a server, losing the administrator role, not using features or selecting the wrong server does not automatically disable renewal. Check the subscription status before removing a server.

3. When a refund may be requested

A request may be considered, in particular, where:

a duplicate or erroneous charge is confirmed;
a paid feature materially failed to match its description and the problem was not fixed within a reasonable time;
access was not provided for a reason attributable to Liebe;
a payment was made without the payment instrument owner’s permission, subject to verification;
you exercise a right to withdraw from the contract provided by applicable law.

If provision of a digital service has already begun and you withdraw, the refund may be reduced by the cost of the period actually provided and documented expenses, where the law permits. This Policy’s limits do not apply to improper service where the law provides a different refund entitlement.

4. Cases requiring additional review

Non-use, changed plans, deletion of a Discord server, a user’s suspension for violating rules, incompatibility caused by user configuration or an outage of an individual third-party source do not by themselves guarantee a full refund. Each request is assessed in light of its reason, access actually provided, mandatory consumer rights and the parties’ evidence.

We do not refund money or virtual values earned and used within the economy of a particular Discord server; its administrator sets those rules. This does not apply to payment of a Liebe subscription with real money.

5. How to submit a request

the payer’s Discord ID and the server where the subscription was activated;
the date, amount, plan and available transaction ID;
the reason for the request and supporting material;
your preferred resolution.

Do not send your full card number, CVV/CVC, password, verification codes or tokens. We may ask for additional information needed to identify the payment and prevent fraud.

6. Review and payment

A request is registered after we receive sufficient information. Decisions and refunds are made within the periods set by applicable law and the payment provider’s rules. An approved refund is generally sent by the original payment method; the time to credit it depends on the bank and payment system.

If part of a period or features have already been used, the response states the retained amount calculation where retention is permitted. A refusal includes its reason and the available procedure for requesting another review.

7. Bank disputes and abuse

Before opening a bank dispute, we recommend contacting support so we can check the transaction. This does not limit your legal rights. You may not receive a refund from both Liebe and the bank; an excess amount refunded must be returned.

False information, an attempt to recover a valid payment after actual use, bypassing plan limits or other abuse may lead to restricted access and disclosure of information to the payment provider or competent authority to the extent permitted by law.

8. Changes and governing law

This Policy may be updated for future purchases. A payment is governed by the version in effect when it was made, unless a later version improves your position or the law requires otherwise. Disputes are governed by the laws of the Russian Federation, subject to mandatory consumer rights and jurisdiction established by law.